Terms and Conditions of Use

These Terms and Conditions ("Agreement") constitute a legally binding agreement between you ("User" or "Member") and mbi365 ("Platform", "we" or "Company"). This Agreement governs your access to and use of all services provided through the mbi365 platform.

By registering an account, making a deposit, playing games, or using any part of the mbi365 platform, you hereby confirm that you have read, understood, and agree to be bound by all terms contained in this document, including our Privacy Policy and Responsible Gambling Policy, each of which is accessible through this website.

mbi365 operates under international licensing and provides online gambling services including online slots, live casino, sports betting, and table games to eligible users.

To use the mbi365 platform, you must meet all of the following eligibility requirements at all times:

• Be at least 21 years of age on the date of registration
• Have full legal capacity to enter into a legally binding agreement
• Not have been deregistered or banned from any previous gambling platform due to fraud
• Not currently experiencing an active problem gambling issue or be enrolled in a self-exclusion programme
• Take full responsibility for ensuring that your use of this platform is lawful in the jurisdiction where you reside

Each user is only permitted to hold one active account at any one time. Registration of multiple accounts by the same individual is strictly prohibited and may result in the termination of all such accounts and forfeiture of balances.

During the registration process, you are required to provide accurate, complete, and current information. mbi365 reserves the right to deactivate or suspend accounts created using false information or another person's information without their consent.

You are fully responsible for all activities that occur under your account, including:

• Keeping your username and password confidential at all times
• Ensuring no other party accesses your account without your permission
• Notifying mbi365 immediately if you suspect unauthorised access to your account
• Using a strong password and changing your password periodically

mbi365 will never ask for your password, PIN, or full security information via email, live chat, or phone. Any such request should be reported to our security team as a fraud attempt.

mbi365 accepts deposits via the following payment methods, each with a minimum deposit of RM10:

All deposits must be made from an account or payment device registered in the user's own name. Deposits using third-party accounts are not permitted and may result in account suspension and further investigation.

Users may request a withdrawal at any time subject to the following conditions:

• The minimum withdrawal amount is RM100 per transaction
• All wagering requirements associated with any bonus received must have been fully met
• Identity verification must be completed before the first withdrawal is processed
• Withdrawals may only be made to the same payment method used for the deposit, unless otherwise stated

The withdrawal processing period is between 30 minutes and 3 hours from the date the request is approved. Requests requiring additional review may take longer and our team will contact you through your registered channel.

All bonus and promotion offers available on the mbi365 platform are subject to their respective specific terms. The following general terms apply to all bonuses:

Welcome Bonus: New members are eligible to receive a first deposit bonus of 200%, up to a maximum of RM500. This bonus is subject to a wagering requirement of 20 times the bonus amount received before any winnings from that bonus can be withdrawn.

General terms that apply to all mbi365 bonuses and promotions:

• Each bonus may only be claimed once per user, unless stated otherwise
• Bonuses cannot be converted directly into cash — they must be wagered in accordance with the set conditions
• mbi365 reserves the right to withdraw any bonus if there is evidence of abuse or a breach of terms
• Bonuses offered through seasonal or special promotions may have additional terms that will be stated at the time the offer is made
• Accounts registered with false information are not eligible to receive any bonus

As a user of the mbi365 platform, you agree not to do any of the following:

• Use automated software, bots, or any mechanised method to play games or place bets
• Cooperate with other users to exploit system or game vulnerabilities (collusion)
• Use insider information or unauthorised methods to gain an unfair advantage
• Transfer funds between accounts for the purpose of money laundering
• Registering an account under someone else's name or giving access to an ineligible person
• Abusing the bonus system through multiple registrations or other fraudulent methods

Violation of any of the above conditions may result in immediate action, including account suspension, permanent account termination, forfeiture of balance and bonuses, and reporting to the relevant authorities if necessary.

All games on the mbi365 platform are operated using a certified random number generator (RNG) or through licensed live casino providers. The validity and fairness of each game is ensured through independently audited technology mechanisms.

Regarding game results:

• All game results displayed on the platform are considered final unless a proven technical error has occurred
• In the event of a technical disruption during a game, mbi365 reserves the right to void the relevant round and refund the original bet amount
• Winnings resulting from software errors or display errors are subject to review, and mbi365 reserves the right to correct any inaccurate payouts
• Bets placed after an event has closed or after the result is known are invalid and will be voided

mbi365 reserves the right to suspend or terminate a user's account at any time for the following reasons:

• Violation of any terms in this agreement
• Fraud, cheating, or suspected money laundering activity
• Providing false information during registration or verification
• Request from law enforcement authorities
• Voluntary request from the user themselves

Users may also close their own account at any time by contacting the mbi365 customer support team. For cases where account closure is related to problem gambling concerns, we encourage you to visit our Responsible Gambling page for information on self-exclusion tools.

When an account is terminated due to a breach of terms, mbi365 reserves the right to withhold the existing balance pending investigation. Valid balances will be returned within a reasonable period after the investigation is concluded, unless the balance is directly involved in the breaching activity.

mbi365 provides the platform on an "as is" basis and makes no express or implied warranties regarding the smoothness of operation, accuracy of information, or suitability for any particular purpose.

To the extent permitted by applicable law, mbi365 is not responsible for:

• Loss of expected winnings due to technical disruptions or software errors
• Delays in processing deposits or withdrawals caused by third parties
• Indirect, incidental, or consequential damages arising from the use of the platform
• Losses resulting from unauthorised access to an account caused by the user's own negligence
• Service interruptions due to scheduled maintenance or unforeseen events

In all circumstances, mbi365's maximum liability to any user is limited to the total amount deposited by that user within the 30 days prior to the claim being submitted.

mbi365 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time without prior notice. Amendments will take effect immediately upon publication on this website.

It is the user's responsibility to check this page regularly to ensure you are always aware of the latest version of the Terms and Conditions. The "Updated" date at the top of this page indicates when the most recent amendment was made.

If you have any questions, concerns, or complaints regarding these Terms and Conditions or the operation of the mbi365 platform, please contact our team through the following channels:

• 24/7 live chat directly through the mbi365 platform
• Support email: [email protected]

Our customer support team operates in Malay and English at all times, 24 hours a day, 7 days a week. We aim to respond to all enquiries promptly.

For any dispute that cannot be resolved through normal support channels, users may request a formal review process by submitting a written complaint via email. mbi365 will conduct a thorough and fair investigation and inform the user of the outcome within a reasonable period.

This agreement is governed by the laws of the jurisdiction where this platform is licensed. Any dispute that cannot be resolved internally will be referred to an arbitration body recognised by the relevant licensing authority.